Refund and Returns Policy
Effective Date: October 15, 2024
At SparkleCrownn, customer satisfaction is our priority. This policy explains the process for refunds, returns, and exchanges for items purchased through sparklecrownn.com.
1. Eligibility for Returns
a. General Conditions
- Items must be returned within 14 days of receipt.
- Products must be unworn, in original condition, with all tags and packaging intact.
b. Non-Returnable Items
- Personalized or custom-designed jewelry.
- Earrings due to hygiene reasons.
- Sale items, unless defective.
2. Refunds
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the item.
- Original shipping charges are non-refundable.
3. Exchanges
- Exchanges are available for eligible items, subject to stock availability.
- Customers are responsible for return shipping fees unless the item is defective.
4. Return Process
- Contact us at info@sparklecrownn.com to initiate a return.
- Ship the item back to the address provided in the return instructions.
- Upon approval, your refund or exchange will be processed.
5. Damaged or Defective Items
If you receive a damaged or defective item:
- Notify us within 48 hours of delivery with photos of the damage.
- We will arrange for a replacement or refund at no extra cost.
Contact Information
For assistance with returns or refunds, please contact us:
- Address: 3980 Palmer Road, Ohio, United States
- Phone: 614-738-8819
- Email: info@sparklecrownn.com