Refund and Returns Policy

Effective Date: January 10, 2025

At Sparkle Crown, customer satisfaction is our top priority. We want you to be completely happy with your purchase, but we understand that sometimes things don’t work out. This Refund and Returns Policy outlines the steps you can take if you are not satisfied with your order.

1. Returns

If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To qualify for a return, the item must meet the following conditions:

  • The item must be in unused, undamaged, and original condition.
  • The product must be in its original packaging.
  • The item must be returned within 30 days of receiving your order.

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@sparklecrownn.com with your order number and the reason for the return.
  2. Our team will provide you with a return authorization and further instructions on how to return the item.
  3. Once we receive the returned item and inspect its condition, we will issue a refund or exchange, as requested.

2. Refunds

Refunds will be issued in the original form of payment. Once your return is processed and approved, your refund will be credited within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.

  • Shipping Costs: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
  • Restocking Fee: In certain cases, a small restocking fee may apply to returns of certain products. This will be communicated to you during the return process.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, you can do so within the same 30-day return period. To initiate an exchange, please follow the same steps as the return process, and once the returned item is inspected, we will send the new product to you.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference. To expedite the process, please provide clear photos of the damaged or defective item along with your order number.

5. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Personalized or custom-made products.
  • Items purchased at a discount or as part of a final sale.
  • Gift cards and certain accessories.

Please check the product description before purchasing if you are unsure whether an item is returnable.

6. Return Shipping Costs

Customers are responsible for the return shipping costs, unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

7. International Returns

For international orders, please note that return shipping fees are the responsibility of the customer. Additionally, customs duties and taxes may apply when sending the item back, and these fees are non-refundable. Please contact our customer service team for more information on international returns.

8. Contact Us

If you need assistance with returns, exchanges, or refunds, our customer support team is here to help:

We are committed to ensuring that you have a smooth and satisfactory shopping experience with Sparkle Crown.