Shipping Policy

Effective Date: January 10, 2025

At Sparkle Crown, we aim to deliver your jewelry and accessories in a timely and safe manner. This Shipping Policy outlines our shipping process, including available shipping methods, delivery times, and shipping fees. By purchasing from sparklecrownn.com, you agree to the terms outlined in this policy.

1. Shipping Methods and Options

We offer a variety of shipping options to meet your needs, both for domestic and international customers. Shipping fees and delivery times vary based on the shipping method and destination.

  • Domestic Shipping (United States): We offer standard and expedited shipping options for orders within the U.S.

    • Standard Shipping: Estimated delivery time of 5-7 business days.
    • Expedited Shipping: Estimated delivery time of 2-3 business days.

  • International Shipping: We offer international shipping to several countries, including Canada, the UK, Australia, and more. International shipping fees are calculated at checkout based on the weight of the order and destination.

    • International Standard Shipping: Estimated delivery time of 10-15 business days (customs processing may cause delays).
    • International Express Shipping: Estimated delivery time of 5-7 business days.

2. Shipping Fees

Shipping fees are calculated based on the shipping method selected at checkout, as well as the destination of your order.

  • Free Domestic Shipping: We offer free standard shipping on domestic orders over $50.

  • Flat-Rate Shipping: For international orders, we offer flat-rate shipping options that are clearly displayed during checkout.

  • Duties and Taxes: International customers are responsible for any customs duties, taxes, or additional fees that may apply to their orders. These fees are not included in the shipping charges and will be billed by the local customs authority.

3. Order Processing Time

All orders are processed within 1-3 business days of receiving payment. Orders placed after 5 PM EST or during weekends and holidays will be processed the next business day.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. We will also send a shipping confirmation email with tracking details once your order has shipped.

  • Delays: While we strive to meet all delivery timelines, shipping delays may occur due to factors such as weather conditions, holidays, and carrier issues. Please note that we are not responsible for delays caused by third-party carriers.

4. Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order through the carrier’s website or by logging into your account on sparklecrownn.com.

  • Track Your Order: Visit the tracking page or use the carrier’s tracking tools to get real-time updates on the status of your shipment.

5. Address Verification

It is essential that you provide accurate and complete shipping information at checkout. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

  • Address Changes: If you need to change your shipping address, please contact us as soon as possible. If the order has already been processed and shipped, we may not be able to accommodate the change.

6. Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, it is the carrier’s responsibility to deliver the package. If your package is lost, stolen, or damaged during transit, please contact the carrier directly to file a claim.

  • Carrier Claims: In the event of a lost or damaged shipment, we will assist you in filing a claim with the carrier, but we are not responsible for lost, stolen, or damaged packages.

7. Returns Due to Shipping Issues

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. We will help you return the item and issue a refund or exchange as appropriate.

8. Contact Us

For any shipping inquiries, concerns, or issues, please contact us using the details below: