Effective Date: January 10, 2025

 

Welcome to Sparkle Crown. We are pleased to offer high-quality jewelry and fashion accessories through our online store. This Sales Policy outlines the terms and conditions related to purchasing products from sparklecrownn.com. By placing an order with us, you agree to comply with the policies detailed below.

 

1. Product Availability

We strive to ensure that all products listed on our website are available for purchase. However, in some cases, certain items may be temporarily out of stock. In such cases, we will notify you as soon as possible and offer the option to backorder the product, substitute it with a similar item, or cancel your order.

 

Backordered Products: If a product is on backorder, we will provide an estimated shipping date. You will have the option to proceed with the order or cancel it.

 

Discontinued Items: If an item has been discontinued or is no longer available, we will remove it from the website and notify customers who have placed orders for that item.

 

2. Pricing and Payment

All prices displayed on sparklecrownn.com are in U.S. Dollars and are subject to change at any time. We make every effort to provide accurate pricing, but errors may occasionally occur. In such cases, we will contact you prior to processing your order.

 

Sales Tax: Sales tax will be applied to your order based on the applicable rate in your shipping location.

 

Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. You must provide valid payment information at the time of checkout.

 

Payment Authorization: Payment is authorized upon order submission. However, no charges will be processed until the order has been shipped and the products are available for delivery.

 

3. Order Processing

Once your order is placed, we will send you an order confirmation email. This email serves as an acknowledgment of your purchase. Please verify that all details, including your shipping address and product selection, are correct.

 

Processing Time: Orders are typically processed within 1-3 business days after receipt of your payment. During busy periods (e.g., holidays), processing times may be slightly longer.

 

Order Confirmation: Once your order has been processed, you will receive an email with tracking details. You can track your order status through our website or via the shipping carrier’s website.

 

4. Shipping

We offer domestic and international shipping options. Shipping rates and delivery times are based on the shipping method chosen at checkout, as well as the destination address.

 

Domestic Shipping: For customers in the United States, standard shipping is available. Expedited shipping options may also be offered at an additional cost.

 

International Shipping: We offer international shipping to several countries. International shipping costs vary depending on the destination. Please note that customs duties and taxes are the responsibility of the customer and are not included in the shipping fees.

 

Shipping Carrier: Orders are shipped via trusted carriers such as FedEx, UPS, or USPS, depending on your location and the shipping method selected.

 

5. Order Cancellations

Once your order is confirmed and processed, cancellations are only possible within a short window. If you wish to cancel an order, you must contact us within 24 hours of placing the order. After this time, the order will likely have been shipped, and you will need to follow our return policy for any necessary returns or exchanges.

 

Order Cancellations Before Shipment: If your order has not yet been processed or shipped, we will gladly cancel it and issue a full refund.

 

Order Cancellations After Shipment: Once your order has been shipped, we can no longer cancel it, but you can return the item per our Refund and Returns Policy.

 

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return period from the delivery date. Items must be in unused, undamaged, and original condition with the original packaging.

 

Return Process: To return an item, contact us at info@sparklecrownn.com with your order number and reason for return. Our team will guide you through the return process and provide a return authorization.

 

Exchanges: If you wish to exchange a product for a different item, you may do so within the 30-day return period, subject to availability.

 

7. Customer Support

Our customer support team is here to help you with any questions or concerns regarding your order. You can reach us via the following channels:

 

Email: info@sparklecrownn.com

Phone: 614-738-8819

Website: sparklecrownn.com

8. Limitation of Liability

While we make every effort to ensure the accuracy and availability of the products we sell, Sparkle Crown is not responsible for any losses or damages arising from:

 

Product unavailability

Shipping delays or issues

Incorrect or incomplete information provided by the customer

Our liability is limited to the amount paid for the products in question.